Service

Provide More Value to Your Customers Through Coordinated Support and Quicker Response Times.

Every time someone in your organization interacts with a customer, it is an opportunity to strengthen that customer’s loyalty to your company by providing high levels of personalized service. In addition, Inetium can help you target relevant information about your products and services to maximize both up-sell and cross-sell opportunities.

Microsoft Dynamics CRM is a flexible platform including out-of-the-box features that Inetium can customize, develop, and integrate with key line-of-business applications to improve customer service.

How Inetium can help you build profitable relationships with your customers

Case Management Create, assign, and manage customer service requests for each case from a central location.		E-mail Management Maintain an accurate record of customer communications with automated tracking of customer e-mails that associates e-mails with appropriate customer records.
Complete View of Customer Information View all customer information to better understand specific customer needs and answer account-related questions.		Service Scheduling Manage and schedule even complex services with ease. Understand resource and equipment allocations, utilizations, and effectiveness.
Automated Routing and Queuing Use customizable workflow rules to automatically route service requests.		Service Contracts Create and maintain service contracts and update contract information automatically when a support case is resolved.
Auto-response E-mail: Use customizable templates and workflow rules to generate and send auto-response e-mails to customer requests.		Searchable Knowledge Base Publish support articles and other relevant support information to a searchable knowledge base.

Solutions
Inetium's CRM Practice delivers the following solutions:

Why Inetium
Inetium is an award-winning Gold Certified Microsoft Partner, achieving the highest level of technical competency in CRM, Information Worker, Infrastructure and Custom Application Development solutions. Using the depth of talent and experience in each of Inetium's core practices, Inetium is able to deliver unparalleled solutions.

		Roadmap Accelerator Program (RAP) Quickly uncover key business needs, prioritize requirements while reaching consensus across the organization, and create an implementation roadmap.
		Experienced Consultants Inetium consultants are exceptionally talented, customer-service-focused technology professionals with a passion for solving business problems. Inetium retains its consultants by providing an atmosphere that encourages professional development, supports teamwork, and values the hospitality that its consultants provide customers.

		Industry Experience Inetium’s CRM practice has helped customers across a diverse set of industries to create solutions that increase sales, improve marketing efforts, and enable them to provide better customer service.
		Single Product Focus Inetium chose to have its CRM practice focus exclusively on the Microsoft Dynamics CRM product. This focus has proven a winning formula in providing value to customers, meeting customers’ business needs, and developing consulting professionals with deep experience.

Customer Success Stories
Highlighted customer success stories

Resources
Useful links to related information sources

Polaris

The Inetium solution, featuring Microsoft Dynamics CRM 3.0 and Microsoft Office SharePoint Server 2007, provides Polaris support representatives with a single, consolidated view of all calls related to a specific customer, dealer or vehicle.

United Way

Microsoft Dynamics CRM, implemented by Inetium, improves donor connections and improves fundraising efforts. The Greater Twin Cities United Way sales staff was spending up to four hours per day doing paper based or manual activities. Microsoft CRM frees up the majority of this time to allow these same staff people more client and donor face time.

Inetium CRM Blog

Minnesota CRM User Group